At Front Desk, First Sheet

Well, as I told you, Wednesday, Thursday and Friday I worked at the first sheet. I helped answers the phone, make reservations, and any other inquire that guests may have. Sometimes I do not have the answers to the guests questions so I prefer to transfer the call to the person I was working with. While, my stayed at there I met some people who do not speak English. For example a lady who came with her husband to the doctors’ conference at the Phoenix Convention Center, they were from Peru. As well, I helped two Christian men who came to make reservation for their ministers; they said that they would hold a convention at downtown Phoenix. They invited me to attend to their meeting. Finally, Friday, in the morning was not so busy, however, in the afternoon Georgene the director of sale asked me to help her enter some data from a group that is coming to the hotel in May. Unfortunately, I was not able to finished enter the data to the computer, they were too many, so I did the most I could and then I went to home.

At Front Desk, second sheet

As you know, time go-fast and I finished six deferent departments at the Hotel San Carlos. I do not know if you remember that I said that after I done with six departments, I have to return to each apartment again for two days. Well, I have news for you; I will not have to go over all departments again, I am glad for that. Instead of that, I finished another week at the front desk. Even though, last week I had to work at the second sheet for two days, Monday and Tuesday. While Wednesday, Thursday and Friday I work in the morning sheet. During my return to this department, I helped the staff of the front desk to check in and out guests. In addition, I answered some guests inquire about the hotel. Even though, I do not like to work at second sheet because it is from 3pm to 11pm, I would prefer in the morning sheet, because I do not like to be out side of my home, during nighttime, but I have to obey in order to do well in my internship so I did. Monday, was okay it was a busy day, I helped the front desk supervisor to answer the phone. In addition, I helped her to go to each room that was reserved for that group, and to put a bag in it, required for the group planner.

On the other hand, Tuesday night was good, as it was not very busy. During that night a guy came to the hotel because he had a reservation, so, I helped him to check in. Even though, I finished checking him in, he stayed at the front desk and talked to us about his life’s journey, it was interesting to hear him. However, the funny part was when he talked about ghosts, and asked if it is true that in the hotel they are ghost, he assumed that because the hotel is historical. Usually, I do not talk too much to guests except if they ask me for something. Well, this guest was so funny, according to him, he knows where people are from with just look at them, but he did not guess that. Well, this guy ends up giving advice to Karla and me about the life.

Second week at the Sale Department

Sale Department was the last department that I should to go. I am happy that I almost done with my internship, just a few more weeks and I will finish. Well, last week was my last week at the sale department too. Even though, at begin of the week; it was kind of busy, the director of sale let me helped her to enter same data from an association group that is coming to the hotel. Consequently, Monday, Tuesday, and Wednesday were busy days. I was sending letters to invite different groups that have convention, trade show, and conference to come to the Hotel San Carlos offers special discount rates. Thursday, in the morning, I helped her send emails to the Phoenix Convention Visitor Bureau to know if some bookings from the files of five year ago are still active. However, after that, she said that she does not have anything else for me to do. Therefore, I end helped Nuria at her department that day. Except, Friday, the sale of director of the hotel, told me that she does not have time to teach what to do, so she prefer to do her job by herself, I was kind disappointment with her answer. However, I understand that she had to do her job in the way she want it. Afterward, I helped Nuria again with different stuffs that she wanted me to do. Well, during my stayed at this department, it made me to remember the sale class’s project at the end of the semester, where we wrote a request for propose (RFP) pretending be an event planner. Well, as you know, my job dream will be hotel inspector, but maybe I will change it to event planner. Such as, I am member of Meeting Professional International (MPI) and Hospitality Sales and Marketing Association International (HSMAI), maybe I will contact some of my networking for internship at there and see what going with the industry.

Sale Department

At the Sale Department

This pass week, I was at the sale department. I will be in this department for one week more; I mean that I have to be at this department for two weeks. Actually, Sale is the last department that I should to go. At my first day at the Sale Department, I was exciting to be in this department because it is supposes to be more relating with what we learned from some of ours classes that we took at ASU, such as following: sale, special event, marking, and meeting class. Although, my first day at this department I was kind of wearing. I arrived at 9:00am and present myself to the director of sale at the hotel. Since, she was not at the hotel for four days; she had many things to take care of. Therefore, she said that that day was not a good day to start my internship at the sale department. Her answers made me feel that there is not a place for me so; I thought what I am doing here? However, after I heard her I understood that sometime, it is difficult to confront stresses at work. The days went on and I did the following things: I enter data from different associations that are coming to the hotel for the next months to the computer. I helped her to put together information at the brochures. Do researching about deferent upcoming events and conference at Phoenix Downtown. In addition, I was researching what are rates of others hotels at the Phoenix Downtown, because the Hotel San Carlos was overbook. I sent letters to deferent hotels, pretending that I was an event planner. Finally, Friday I came early to finished pending work that the sale director let me do. After, that Nuria asked me a favor, if I can help her because she had a lot of things to do that day. Therefore, she talked to the sale director and they agreed that Friday, I would help Nuria. Well this was my first week at the sale department, it was busy, but it was okay. I wish you everybody happy Easter!

At the restaurant department (back of the house)

At the restaurant department (back of the house)
Last week, it was a busy week because I was in restaurant department but at the back of the house (at the kitchen). During this week, I had the opportunity to know how a restaurant kitchen works. At there I meet the executive chef and his chef’s assistants. Particularly, all the chefs are very kind people, I was glad to meet them. I worked with eight different chefs. During my stayed at this department, I learned some basic things like how each food item should be date. In addition, that always has to apply FIFO (first in, first out) to keep food. This means that the first food coming in must be the first go out. I had the opportunity to help the executive chef to dating all the foods that is keeping at the walk refrigerator and the freezer. As well as, I helped the chefs to prepare the line (cut vegetables and change the entire container to new one) to be ready each morning. Fernando, who is the executive chef, showed me how he does when he has to order what items need. He told me that he has to done this two times a week. This week at the kitchen, I observed how most of the chefs cook, however, I was glad that at least I learned how to make my own sandwich. My last day at there was last Friday April 3, 2009, in that day the hotel host a party at the restaurant. Fernando and his chefs’ assistants helped to prepare and decorate the food for the party. He told me that I had to stay that day until we done, with everything for the party. Actually, the party was for 150 people. I helped chefs to decorate different kind of appetizers and desserts. Consequently, I had the opportunity to taste different kind of appetizers and desserts. Therefore, last Friday was the first time I ate too much for the last two mouths. I do not know if you remember that I was sick and I suppose to not eat anything else beside what the doctor told me to eat, but those appetizers and deserts were delicious make them irresistible to not try them. Even though everything was successful at this party at the end of that day, I was very tired. Finally, I do not think that I can be a chef because I will eat most of the foods that I will prepare, instead to earn profit I will lose it.