Hello!
I want to let know that I am happy do to my internship at the Hotel San Carlos. Time goes and I finished my first two weeks at the front desk. My first week at the hotel was very busy, as I told you last week, but the second week the hotel was like 85 percent full, not the same as the last week. However, I am grateful to all the staffs and the manager that are working at there because they treated me well.
This is the first time that I am working in a hotel. At school, my teachers taught me how hospitality industries work, but the real work is more difference than theory. In theses, two weeks I had the opportunity to learn from the staffs of the front desk how to treat guests. Sometimes maybe staffs do not agree with guests, but still have to treat them with respect and try to make they feel that they are at home.
I had been trained how to answers the switchboard, take reservations, confirm reservations, change reservations, check guests in and out plus answers all inquiries regarding the hotel from its guests. However, sometimes guests called or asked me things that I do not know. As I do not have the answers to guest’s inquiries, I have to transfer the call or ask them please to wait until whoever works with me, can help them.
From now, I finished the first department and I will move to the next department next week. Even though, I still have two days left at the front desk, but I will not return to it, until I done with the others departments. I will have a change to review what I have been learned through different weeks at my last two weeks at the hotel.
Next week, I will move to different department, so until next week I will let you know what would be my duties.
I want to let know that I am happy do to my internship at the Hotel San Carlos. Time goes and I finished my first two weeks at the front desk. My first week at the hotel was very busy, as I told you last week, but the second week the hotel was like 85 percent full, not the same as the last week. However, I am grateful to all the staffs and the manager that are working at there because they treated me well.
This is the first time that I am working in a hotel. At school, my teachers taught me how hospitality industries work, but the real work is more difference than theory. In theses, two weeks I had the opportunity to learn from the staffs of the front desk how to treat guests. Sometimes maybe staffs do not agree with guests, but still have to treat them with respect and try to make they feel that they are at home.
I had been trained how to answers the switchboard, take reservations, confirm reservations, change reservations, check guests in and out plus answers all inquiries regarding the hotel from its guests. However, sometimes guests called or asked me things that I do not know. As I do not have the answers to guest’s inquiries, I have to transfer the call or ask them please to wait until whoever works with me, can help them.
From now, I finished the first department and I will move to the next department next week. Even though, I still have two days left at the front desk, but I will not return to it, until I done with the others departments. I will have a change to review what I have been learned through different weeks at my last two weeks at the hotel.
Next week, I will move to different department, so until next week I will let you know what would be my duties.
Gaby, your internship sounds so great! It must be really cool to be working downtown right when it is on an upswing of development. The Hotel San Carlos is such a great landmark of Phoenix, how fun to work in historical spot. I agree with you that working in a the hospitality is a vital part of our education. The practice and the theory are both necessary to round out our experiences, so it is great that you are going to be able to see many sides of the operations over the next few months!
ReplyDeleteIts so great that you are learning so much about the front desk operations. It is an important part of a hotel because it usually is the first and last impression of the hotel that the guests see. Its so great that you were able to learn all about the reservation operations! It is so nice to work with others who treat you well. It makes the time go by much faster! Cant wait to here what department you work in next!
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